My Poor Wallet LLC is a single person operation outside of Detroit Michigan with 8 years of Retail and 4 years of Guitar Luthier experience. It is my passion to provide quality service, fair pricing in a competitive market and all around inspiration for playing the music we all love.
Returns Policy
Items must be in all original packaging to be eligible for return. Returns can take up to 5 weeks to process. This amount of time includes the time needed to send the product back and for it to be inspected. Return shipping costs are covered if the return is a result of a miss ship error or if the item is defective.
All used guitar sales are final! Do your research and ask questions. My descriptions are honest, detailed and as accurate as they can possibly be. An abundance of time and care is taken for every piece to ensure you are getting something worthwhile.
For full transparency, refunds can take up to four weeks to process, however, in most cases you will receive a refund more quickly. This time period includes the transit time to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once the item is received (3 to 5 business days), and the time it takes your bank to process the refund request (5 to 10 business days).
If you need to return an item, please us the Contact Us link with your order number and details about the product you would like to return. I will respond quickly with instructions for how to return items from your order.
Shipping
I will ship most parts via USPS and guitars UPS with tracking to the United States. To negotiate outside of the United States or combined shipping rates please reach out at the Contact Us link.
I can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When an order is placed, I will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.